FAQ's

No. You cannot order from us without signing up for a new account. Don’t worry, it only takes a few minutes and it’s absolutely free!

Just click on the search box at the top right of our website to get started. If you wish to browse through a particular selection, simply go to the navigation options on our menu to search by category.

We respect the privacy of your sensitive, personal information. We may collect some personal information to help enhance your shopping experience by improving our website, processing your transactions more efficiently, generating quicker responses to your inquiries and requests, administering a contest, promotion or survey, and others. To know more about how we collect and use your information, please read our Privacy policy.

You may contact us through live chat and one of customer service representatives will give you a new password, or you can also email us at support@reducedfashion.com.

We accept PayPal, all major credit cards, bank wire transfers, Amazon Checkout and Cash on Delivery (C.O.D.). For more information on the available options, please visit our Payment and Security page.

Yes. You can call us at +44 (0) 203 002 7725

As soon as you have processed your order on the website, we will notify you via email to confirm that we’ve received it and are preparing your items. Once your items are ready for shipping, we will send another email to inform you that your payment has been received and your items are ready for shipment.

You can type in a promotional code in the box beside the basket on the checkout page. Wait for confirmation on the code for your discount to be applied and reflect in your order summary.

You can add items to orders that are still in the processing stage by calling us immediately at 0203-002-7725.

Yes. Notify us immediately by phone at +44 (0) 203 002 7725 for more information.

If you notify us immediately through +44 (0) 203 002 7725, we can honour your request to change the shipping address for your order. However, we will not be able to divert your order once you have received the confirmation email that includes your the parcel tracking information. In such a case, please contact the courier or delivery service directly to arrange for package rerouting.

Your order will be processed and collected from our warehouse once payment has cleared. This process should take no longer than 2 business days. For deliveries within the UK, standard delivery is usually 3-5 days. For orders outside of the UK, delivery times will vary. We also offer expedited delivery options. Please contact us or visit our Shipping and Delivery page for more information.

Yes. Once your order has been processed, you will receive an email with your tracking information. You can then track your order through the courier service directly or by checking their online tracking page.

Yes. Shipping rates and delivery times will vary depending on the location. Please visit our Shipping and Delivery page for more information, or Contact Us

If you’ve received the wrong item or an extra item you did not order, please contact us immediately so we can rectify the situation and get you your correct item as soon as possible.

Yes. If you return the item within 7 days of receiving your order, you will be entitled to a full refund. For items that you purchased on sale or using a special promotion, you can claim a refund for the total amount you paid. Please visit our Returns page for complete information on returns and refunds.

Please return your order to Reduced Fashion at the following address:-

• Unit 12 Bondor Business Centre,
• London Road, Baldock,
• Hertfordshire SG7 6HP
• United Kingdom

Yes. If you return the item within 7 days of receiving your order, you will be entitled to a full refund. For items that you purchased on sale or using a special promotion, you can claim a refund for the total amount you paid. Please visit our Returns page for complete information on returns and refunds.

Yes, but only if you can provide the original dispatch note. Our usual returns and exchanges policies also apply. Please visit our Returns page for more information.

If you have entered your sign in credentials and are still unable to sign in to your account, you may call us at +44 (0) 203 002 7725 during business hours and we will assist you.

Some items may not be immediately available in our warehouse due to high demand. When you see “Contact Us for Availability” on the product you are purchasing, please contact us at +44 (0) 203 002 7725 prior to placing your order. We will check our stocks and contact the manufacturer for availability if needed .

To join our newsletter, scroll down the bottom of any page on our website enter your email address in the box labeled ‘Join our Newsletter’, and click ‘Join.’ You will immediately be added to our mailing list. If you think that you are not receiving our newsletter, please let us know.

Before contacting us, please make sure that all the required payment information, billing address and shipping address is correctly filled out on the checkout and payment pages. Check as well that your addresses are the same as those listed with your credit or debit card provider. If you are still unable to confirm payment after following these steps, please contact our customer service representatives at support@reducedfashion.com .. so we can assist you in resolving this problem. If your card has been declined, you may have to contact your bank or credit provider before proceeding with your purchase.